The following contract and its terms will set forth an agreement between Hollywood lights and the Customer for the hire of our products.
Booking / Deposit / Balance / Cancellations
The booking form must be fully completed and returned by E-mail in order to reserve the date requested. A 10% non-refundable deposit is required within 48 hours of the Customer sending back the booking form, as soon as the deposit is paid to us, we will reserve your requested date. A booking confirmation / receipt will be sent by E-mail upon receiving your deposit. An invoice will be sent for the remaining balance approx 3/4 weeks prior to your event. The full balance must be paid no later than 24 hours before your event. We accept bank transfer/card payments.
Any request for a change of date must be E-mailed to us and will be subject to the hire equipment availability and receipt of a new booking form. If there is no availability for the alternate date, the deposit shall be returned and the booking will be cancelled.
Cancellations from the customer will result in the loss of the deposit made at the time of booking.
Cancellations made less than 14 days prior to the event will be subject to a cancellation charge of 50% of the full balance.
If for any reason Hollywood Lights have to cancel the booking, any payment made will be fully refunded.
We will arrive at least 1 hour prior to the hire period and agree to have the Letter’s/Numbers set up and operational for the stated hire time on the booking form, we will return and collect the Letter’s/Numbers at the end of the stated hire time, or depending on the venue by prior arrangement the following morning.
DAMAGE / BEHAVIOUR
The customer acknowledges that they shall be responsible for any damage or loss to the Letters/Numbers caused by any misuse by the Customer or their guests. NO food or drinks are to be placed on the Letters/Numbers.